Info

Shipping

Rates & Delivery Time
All parcels are shipped through CanadaPost. Enter your location at checkout to find your shipping cost and delivery time 

Duties
Duty/Import taxes are the responsibility of the customer. Small Hours is not responsible for lost, stolen items, or items not received due to an incorrect address once they have been shipped, however, please contact us if this happens and we will try our best to help resolve the issue with the post office.

Production Time

Small Hours goods are made by hand in small batches by one person and may or may not be in stock at the time of your order. Though your order is likely to ship out sooner, please allow up to 10 business days before your order is shipped.

Refunds

If you are unhappy with your item, please contact us within 7 days of receiving your item(s). Return shipping is the customer's responsibility. Items must be unused. Provided we receive your item in unused condition, you'll receive a full refund. We do not give refunds for sale items, and customized or personalized items.

Variations in Leather

All items are hand-made and the item you receive may be slightly different than in the product images. Care and attention is paid in the selection of hides, however, as consistent as we strive to be, due to the nature of leather, there may be slight discolouration, scratches, or change in texture between each item created. All leathers have different wear over time, some leathers will acquire markings more easily than others, and some may change in colour over time. These differences serve to add to the beauty and uniqueness of your item.

Vegetable Tanned Leather

Some of our items are made with vegetable-tanned leather (in product description). Vegetable tanned leather is known for this strength and made-to-last durability. Natural marks and slight variations in colour occur in leather, these add to the beauty of the leather. Vegetable tanned leather darkens, softens, and patinas beautifully over time. It develops it's own individual character and evolves with you. No two pieces of leather will age the same way, so you'll have an item that is uniquely yours.

Leather Care

Avoid exposure to water, prolonged sunlight, and extreme weather conditions. To keep your leather goods well-conditioned, apply leather conditioner every 6 to 12 months.